Fort Motors -SERVICE ADVISOR
Do you have a passion for the automotive industry. If so, we’d love to hear from you!
Fort Motors is looking for a outgoing, detail and customer oriented individual to join our front line of award winning Service Advisors.
Fort Motors offers great benefits, comprehensive health and dental care, above average remuneration, bonuses
We have a fun, but professional environment.
What we offer:
A comprehensive benefits program.
A beautiful shop
Great management and support!
A fun and fast-paced work environment.
Job Type: Full-time. Will train suitable applicant
ASCERTAINS AUTOMOTIVE PROBLEMS AND SERVICES BY LISTENING TO CUSTOMERS DESCRIPTION OF SYMPTOMS, CLARIFYING DESCRIPTION OF PROBLEMS, CHECKING VEHICLE MAINTENANCE RECORDS, EXAMINING SERVICE SCHEDULES.
-VERIFIES WARRANTY AND SERVICE CONTRACT COVERAGE BY EXAMINING RECORDS AND PAPERS, EXPLAINING PROVISIONS AND COVERAGES.
-DEVELOPES ESTIMATES BY COSTING MATERIALS, SUPPLIES, AND LABOR, CALCULATING CUSTOMER’S PAYMENT, INCLUDING DEDUCTIBLES
-PREPARE REPAIR ORDERS BY DESCRIBING SYMPTOMS,PROBLEMS,AND CAUSES DISCOVERED, AS WELL AS REPAIRS AND SERVICES REQUIRED, OBTAINING APPROVAL SIGNATURES, ENTERING RO INTO SERVICE DATA BASE SYSTEM
-MAINTAINS CUSTOMER RAPPORT BY EXPLAINING ESTIMATES AND EXPECTED RETURN OF VEHICLE, OBTAINING CUSTOMERS APPROVAL OF ESTIMATES, OBTAINING AND PROVIDING CONTACT TELEPHONE NUMBERS,ANSWERING QUESTIONS AND CONCERNS,ARRANGING TOWING AND TEMPORARY TRANSPORTATION
-UPDATES JOB KNOWLEDGE BY PARTICIPATING IN EDUCATIONAL OPPORTUNITIES, READING MANUFACTURERS PUBLICATIONS
-ENHANCES ORGANIZATION REPUTATION BY ACCEPTING OWNERSHIP FOR ACCOMPLISHING NEW AND DIFFERENT REQUESTS, EXPLORING OPPORTUNITIES TO ADD VALUE TO JOB ACCOMPLISHMENTS
-MEETS WITH SHOP FOREMAN/DISPATCH 10:15 AND 2:15 DAILY
-KEEP UPDATED ON YOUR VOC SCORE
--SUNDRY DUTIES AS ASSIGNED
-ASSIST THE SERVICE MANAGER IN THE QUEST FOR OVERALL SERVICE SATISFACTION
Please forward resumes attention Derek/Service Advisor position