Come join our amazing IT Team:
Provide resolution to all support requests.
Communicate directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues.
Maintain, troubleshoot, and repair computer hardware systems, phone systems, network hardware and computer peripherals.
Document, maintain, upgrade or replace hardware and software systems.
Analyze and resolve technical problems for established networks,
Assist in selecting technology, hardware and software for clients depending upon their specific needs.
Work independently to troubleshoot all support requests and follow escalation policies.
Responsible for tracking hardware inventory per division policies along with running and terminating infrastructure cabling between workstations and communication closets.
Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer, scanners, copiers, phones and telephone, hardware peripherals and other IT related equipment.
Required Qualifications & Experience
Ideally 2+ years experience with Desktop & Laptop support, Server & Network technologies, infrastructure and equipment.
CompTIA A+, Network+ and Microsoft Desktop Microsoft 365 and desktop certifications preferable.
CompTIA Server+, Security+ and Microsoft Server / Cloud certifications desirable.
Must be a critical thinker – always finding out why and presenting solutions and asking questions, not accepting things plainly as given.
Able to solve problems and make basic decisions.
Competetive wages and benefits
Text 250-261-0711 or email firstname.lastname@example.org with questions